I have placed my order, now what ?
Thank you for your order. You will automatically receive a confirmation email with a Track & Trace link so you can monitor your order.
How quickly will I receive my order?
We ship with DPD, the largest parcel delivery network in Europe. With 97,000 delivery experts and a network of more than 58,000 Pickup points, DPD delivers 7.5 million parcels each day (1.9 billion parcels per year) through the brands DPD, Chronopost, SEUR and BRT. No one at home? Then the package will be delivered to the neighbours or, if possible, to a Pickup Point in the neighbourhood. The delivery man will leave a card for you with a 'not home code'. With this code you can see on track & trace where you can pick up the package. You must sign for receipt of the package.
We are currently experiencing delays in delivery time caused by the COVID-19 pandemic. Please check your Track & Trace for the most up-to-date information. We are sorry if this is causing delay. Please stay healthy.
Complaints about the delivery of your package?
Is the parcel damaged ? Is the parcel not delivered ? If you have any complaints about the delivery of your package, please contact us immediately.
Was my order successful because I have not had a confirmation?
Is your order in your account? Then it was successful. If you ordered more than 45 minutes ago and you have not received a confirmation and there is also nothing in your account, please contact us. And don't worry: if money has been debited from your account, we will refund you automatically.
Can I still change the order I have already placed ?
No, only if your order has not shipped yet you can still cancel it, please contact us immediately. If your order has shipped, you can return it.
What can I do if I accidentally ordered an item more than once?
If your order hasn't shipped yet, you can cancel it, please contact us immediately. If your order has shipped, you can return it.
How do I cancel an order?
Please contact us immediately. If the order has not shipped yet we can still cancel it. If your order has shipped, you can return it.