Reflection (withdrawal) period
If you are not satisfied with your purchase we regret it but you may of course return it to us. According to the law of withdrawal you may return a purchase within 14 days after receipt without giving any reason.
During the withdrawal period you must handle the article and its packaging with care. You may only handle and inspect the item as you would in a store otherwise you are liable for any reduction in value of the product and that would be a shame.
How do I return my items?
You can return items within the cooling-off period of 14 days after receipt by using the Return form. Through this link you can download the form. Fill in the form, print it out and put the top half of the Withdrawal Form in the package. Stick the bottom half of the form, which is the address, on the package. Pack the item, as far as possible, in its original packaging.
Do I have to pay when returning ?
Yes, the return costs are at your own expense. You can choose your own parcel deliverer that is most economical for you.
What is the return address?
Wallfelt, Neerstraat 65a, 6041 KB Roermond, The Netherlands
How do I know if you have received my return?
We will email you as soon as your return is processed. Depending where you are located, usually that is within 5-10 working days after you have sent it back.
What will be refunded after the return?
The good news is that we will refund you the full purchase amount immediately after we have processed the return. How soon the money is in your account depends on your payment method but at the latest within 14 days following the day of your withdrawal. For the refund we use the same payment method as you have used.
Do you want to exchange the product?
Do you want to exchange one or more of the wall panels? Unfortunately this is not possible. It is best to place a new order and return the old order (within 14 days of receipt). However, you will have to bear the costs of the return shipment yourself.